Free shipping for total weight less than 2KG via China Post Ordinary Small Packet Plus, Yanwen Economic Air Mail and so on.
UPS,EMS,DHL,TNT,FEDEX express is also availablel,but we default use China Post Air Mail in normally situation.
UPS, EMS, DHL, TNT, Fedex, DPEX express shipping usually take 5-7 work days which depend on your country.
China Post Air Mail usually takes 10-30 working days to your country.But It may take longer due to delay in custom clearance or holidays or weather problem occasionally.
1.7 days money back / 2 weeks exchange
2.Returned item must include your name, address, item, daytime, telephone, how you paid, and if you are requesting a refund or exchange.
3.After getting the returned item, we will refund the customer at the item’s price (excluding the shipping costs too
4.Every return should be based on the evidence.
5.We guarantee all the goods we sell. We offer full refund or resend goods if we sent you by mistake or didn’t receive your goods or damaged during the transit
What you have seen in the picture is absolutely what it is being, but due to the light,Camera Effects,display resolution and other reasons, pictures and objects may slightly colour difference, please in kind prevail,photos only for referece.
1.All the payment is protected by Escrow,and your full payment should be received within 3 days.
2.Payment is only released after you confirm the delivery.
1.if parcel don’t arrive in 60days(Russian Federation 90days) we offer full refund.so please donot open dispute before that time if package donot arrive;
2.Please kindly check all the information (like size,color,price,package,etc.) of the item you need before placing order,
3.We accept the return of the item if you dislike it when receiving,but you need to afford the return shipping fees.
4.Please note the tracking info could be tracked 3-10 days after shipment.So no worry about the tracking info coundn’t be checked before the period,it is normal.
5.We warmly welcome the dealer,wholesale or drop shipping seller to place mass order from us,we will give you bright price.(When you submit an order,pay it after we adjust the price. )And we also accept your OEM orders.(If you have own style products,please send us your designer info,we could do for you.)
6.Import duties,taxes and charges are not included in the item price or shipping charges.These charges are the buyer’s responsibility.
7.Please check with your country’s customs office to determine what these additional costs will be prior to biddingying.
8.Please ensure the consignee info,your FULL name,correct address,telephone,post code,it is very important,or parcal will be send back.
Your feedback is the power to push us move on,so please kindly take a few minute to leave us positive feedback if you are satisfied with our products and service.And we will react the same immediately!If you are not satisfied with us,please kindly tell us the reasons and details.We will try to find the best solution to r? e the problem,but please DON NOT leave the negative or neutral before we do this.Thanks!^_^
Shipping & Payment
SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of lockscloud (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://lockscloud.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Why Buy From Us
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.